Refund & returns policy

Refund & Returns Policy

At Henna Malaysia, customer satisfaction is important to us.

Please read our return and refund conditions before placing an order.

Order Cancellation

Orders can only be cancelled before processing or dispatch. Once an order has been shipped, cancellation may not be possible.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of receiving your parcel.

Please provide:

• Your order number
• Clear photographs or videos of the issue
• A brief description of the problem

Our team will review your request and provide an appropriate solution.

Non-Returnable Products

For hygiene and product safety reasons, opened, used or tampered henna products are generally not eligible for return.

Refunds

Approved refunds will be processed through an agreed payment method. Processing time may depend on the payment provider.

Important

Change-of-mind returns and exchanges are not accepted unless otherwise agreed by our team.

For assistance, contact:

WhatsApp: +60 16-523 7086

Henna Malaysia reserves the right to assess return and refund requests according to applicable Malaysian consumer protection laws.